Important Shipping Notice

FedEx shipping will be suspended from Monday 3rd August to Friday 7th August
due to scheduled maintenance work.
Orders can still be placed during this period; however, they will not be dispatched until Monday 10th August.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.

To ensure your order is dispatched before this suspension, the cut-off for FedEx shipments is Thursday 30th July.

Belfast Fleadh Festival disruption between 2-9 August
Service disruptions in parts of Belfast, Northern Ireland, caused by the Belfast Fleadh Festival, which is taking place between 2nd August and 9th August

SHIPPING OPTIONS

Shipping Couriers

Berkshire Jag Components have used Dpd Couriers for many years giving us and our customer brilliant customer service and security when sending your parts Nationally and World Wide. When placing your order please be sure to leave your Mobile Number and Email for the DPD to arrange a One Hour UK time slot so you can plan your day around your delivery. Overseas customer receive information on progress of their parcel through customs and clearance, keeping you up-to-date on when your parcel is due.

SHIPPING COST & INFORMATION

UK Orders

Orders are normally dispatched in 1-2 Working Day. We will try to dispatch the same day as order is placed (Excluding Weekends and Bank Holidays) but this isnt guaranteed.

Delivery Times

Please note that the delivery times stated do not include the processing time required to prepare your order.
Delivery times will only begin once your order has been dispatched. 

Once the order has been dispatched
DPD aim to deliver the Next Working Day  
DHL aim to deliver within 2-4 Working days  
Royal Mail aim to deliver within 2-4 working days.

Please be aware that all delivery times are estimates only and are not guaranteed. Delivery times may be affected by circumstances outside of our control, including carrier delays, weather conditions, service disruptions, or other restrictions.

Royal Mail Service Availability

Royal Mail delivery is only available on selected products due to weight and size restrictions. If Royal Mail is available for your order, this delivery option will be displayed at the checkout stage when selecting your postage method.on the postage checkout page.

Missing or Undelivered Parcels

All orders are dispatched with tracking information where applicable.
A tracking number will be provided so you can monitor the progress of your delivery. Please ensure you check your tracking updates and are available to receive your parcel.
If your parcel shows as "Delivered" but you have not received it, you must notify us within 48 hours of the delivery confirmation.
Please note that courier claims have strict reporting deadlines:

All orders are updated with a tracking number related to your Shippment. Please make sure you know when your parcel is due for delivery.
If your parcel is updated with a 'Delivered' Notification and you have not recieved it, this must be reported to us within 48hours. 

DHL and DPD require any missing parcel claims to be reported within 3 working days of the expected delivery date. Failure to report within this timeframe may result in the claim being declined by the courier.

We recommend contacting us as soon as possible if you experience any issues with your delivery so we can assist you promptly.

Delivery Information UK

Weather Update – Possible Courier Delays

Due to the adverse weather conditions forecast for this week, DPD, DHL, and Royal Mail have advised that they may possibly experience delivery delays.Please bear this in mind when placing your order, as it may affect your expected delivery date.Unfortunately, these delays are beyond our control. We appreciate your patience and understanding.

Delivery Service Terms & Conditions

Urgent Orders

If your order is required urgently, please contact one of our sales representatives before placing your order. Our team will be happy to assist with your requirements and advise on the available delivery options.

Next Working Day Delivery

Our Next Working Day Delivery service applies from the date your order has been dispatched. Delivery is not calculated from the date the order is placed, as processing and preparation times may apply.

Delivery times are calculated using working days only (Monday to Friday) and exclude weekends and UK bank holidays.

Orders placed after 15:00 will be processed as if they were placed on the following working day, which may affect the estimated delivery date.

Delivery Timescales

We always aim to meet our estimated delivery times and provide the best possible service to our customers. However, delivery times are estimates only and cannot be guaranteed.

Occasionally, deliveries may be delayed due to circumstances outside of our control, including courier delays, adverse weather conditions, service disruptions, or other unforeseen circumstances.

Please allow additional time for deliveries to:

Scotland 
Scottish Islands
Northern Ireland
Channel Islands
Remote and offshore locations

DPD Delivery Information

If you provide a mobile telephone number when placing your order, DPD will send a text notification on the morning of delivery confirming your estimated 1-hour delivery time slot.

If you are unavailable to accept your delivery, DPD will attempt to deliver the parcel to a neighbour where possible. If this is not available, the parcel will be returned to the local depot and a further delivery attempt will be made on the following working day.

Please note that DPD will only attempt redelivery on two occasions before the parcel is returned to us. If the parcel is returned, any further delivery will require an additional delivery charge.

If you do not wish for your parcel to be left with a neighbour, or you would like your parcel left in a designated safe location, please include clear delivery instructions within your order notes. Please be aware that any safe-place instructions are provided at your own risk and may be subject to courier approval.

Please Note: If you request for your parcel to be left in a safe place, DPD and Berkshire Jags cannot be held responsible for any parcels that are subsequently lost, damaged, or stolen once they have been delivered to the designated safe location. By providing safe-place instructions, you accept responsibility for the parcel once delivery has been completed in accordance with your request.

UK Saturday Delivery Terms & Conditions

Saturday Delivery Availability

This service is subject to stock availability.

Saturday Delivery is available on orders placed before 15:00 on Friday.

Saturday Delivery can be selected at checkout throughout the week; however, orders placed before the Friday will be processed and held until Friday, when they will be dispatched for Saturday delivery.

Saturday Delivery is available for Mainland UK addresses only.

Delivery Delays and Service Limitations

Saturday Delivery is a high-demand service and, although we always aim to meet the requested delivery date, we cannot guarantee that all deliveries will arrive on time.

Berkshire Jags cannot be held responsible for delays caused by circumstances outside of our control, including but not limited to:

Roadworks
Severe weather conditions
Road closures
Local delivery restrictions
Courier service disruptions

If a Saturday delivery is delayed, we will contact DPD on the next working day to obtain further information and provide an update.

If the delay is found to be due to courier failure, a refund of the difference between the Saturday delivery charge and the applicable downgraded service charge may be issued.

Stock Availability & Urgent Saturday Delivery Requests

If the required stock is unavailable to meet the Saturday Delivery timeframe, we will notify you by email.

A postage adjustment will be made to reflect the cost of the next available working day delivery service. If the expected arrival time of the stock is longer, we will contact you to confirm whether you would still like to proceed with your order.

Please ensure that a valid mobile telephone number and email address are provided with your order so we can contact you regarding any delivery updates, stock delays, or postage adjustments.

If Saturday Delivery is required urgently and your order is placed after 15:00 on Friday, please contact our team on:

Telephone: 0118 978 7896 

Authorisation may be required before we can proceed with your order.

UK In-Store Collection Terms & Conditions

Collection Availability

All items purchased using our in-store collection service are subject to availability.

Please be aware that some products may be special order items or sourced directly from Jaguar. These items may require additional time to arrive at our warehouse and can take approximately 1–2 working days.

Once your order has been placed, we will contact you by email to confirm stock availability and provide an estimated collection timeframe.
Orders placed before 14:00 will be prepared for collection on the same working day where possible, or the following working day, subject to stock availability.

Please ensure that a valid email address is provided with your order, as all collection updates will be sent via email.

Collection Confirmation

Once your order is ready for collection, your order status will be updated to "Ready to Collect".
Please wait until you have received confirmation that your order is ready before travelling to collect your items.

Collection Times

Our collection hours are:

Monday to Friday: 09:00 – 17:30

Due to our busy courier collection schedule, we kindly ask that all collections are made before 17:00.

Collection Address

Orders must be collected from:

Berkshire Jag Components
Ten Acres Farm
Edneys Hill
Wokingham
Berkshire
RG41 4DT
England

Contact Us

If you experience any issues with your collection order or require further assistance, please contact us on:

Telephone: 0118 978 7896

Below is a sample of Postage charges and time scale on delivery.
Please refure to your shopping cart for correct shipping charge for products you have ordered

International Orders

International Delivery & Collection Terms & Conditions

International Orders & Customs Charges

Please note that all dispatch and delivery times are estimates only and are not guaranteed.

Our current order processing time is 1–2 working days before dispatch.
Once your order has been dispatched, delivery times will depend on your selected courier and destination.

Due to increased customs clearance procedures and import processing in many countries, international deliveries may take longer than the estimated transit times. Unfortunately, these delays are outside of Berkshire Jags' control.

When placing an international order, please be aware that customs duties, import taxes, and handling fees may apply when your parcel arrives in your country.

These charges are the responsibility of the customer and are outside of Berkshire Jags’ control. We have no involvement in determining the amount charged by customs authorities.

Customs authorities may contact you by email or telephone to request payment before your parcel can be released for delivery. Please ensure you regularly check your email inbox, including your junk/spam folder, for any customs notifications.
If customs charges are not paid, or if the parcel is refused, the shipment may be rejected and returned to us.

In the event that a parcel is returned due to unpaid customs charges or refusal of delivery, Berkshire Jags may incur additional customs and return shipping fees. As these charges are not caused by Berkshire Jags, we are unable to issue a full refund.

Any refund issued will be for the cost of the goods only, minus:

Original shipping costs
Return shipping charges
Any additional fees incurred during the return process

If you experience any issues with customs or delivery, please contact us as soon as possible. Once the parcel has left the UK, we may be unable to make changes or intervene with the shipment.

International Collection Service (Available on Request Only)

This service is available for international customers who wish to arrange collection of their order using their own courier company.

To use this service, please contact us first by email at:

sales@berkshirejagcomponents.com

We will then arrange for the appropriate collection option to be made available at checkout.

Collection Process

Once your order has been placed, we will prepare and package your items ready for collection. We will then provide the parcel details by email, including:

Package dimensions
Package weight
Collection address details

You can then arrange collection with your chosen courier company.

Please do not arrange a courier collection until you have received confirmation from Berkshire Jags that your order is ready for collection.

Please ensure that a valid email address is provided with your order and check your junk/spam folder regularly to ensure you receive all collection information.
We will then arrange for the appropriate collection option to be made available at checkout.

Responsibility After Collection

Once your parcel has been collected by your nominated courier, responsibility for the shipment transfers to you and your chosen courier company.
Berkshire Jags cannot be held responsible for any loss, damage, delay, or issues that occur after the parcel has been collected from our premises.

International Orders
Please note dispatch and delivery times are a estimate not a guarantee. Our dispatch has been extended to 1-2 Working Days. Due to the Volume of parcels clearing through Custom and Duties we have been informed that there are Delays so parcels may take longer then stated on the shipping times. Unfortunately, this is something out of our control.

FedEX Internation Customs Guidelines 

OVERSEAS DELIVERY
Please select the right shipping destination when checking out in your shopping cart, failing to select the correct shipping destination may cause delay to you parcel being sent. All export sales are final and not refundable only if incorrectly supplied or faulty. All taxes and import duties are payable at the point of entry by you, we do not have any control on these charges whatsoever.

Reconditioned (Exchange) Parts – International Orders

Unfortunately, due to limited core stock and the costs associated with international customs and import procedures, we are unable to supply exchange (surcharge) items to international customers.

Products affected by this restriction will be clearly identified on the product page.
If an exchange item is ordered with an international delivery address, the order will be cancelled and a full refund will be issued.

International Returns

Customers returning goods from outside the UK are responsible for all return shipping costs, customs duties, import taxes, and any associated fees.
When arranging your return shipment, you must ensure that all customs charges and import fees are paid by the sender. Please select the appropriate option with your courier to indicate that any customs charges are not payable by the recipient.

If Berkshire Jags is required to pay customs duties, import fees, or clearance charges in order to receive your returned parcel, these costs will be deducted from your refund. A copy of the customs invoice will be provided upon request.
Refunds will only be processed once the returned goods have been received and inspected.

Approved refunds will be issued within 5 working days of receipt of the returned goods.
Where payment was originally made by debit or credit card, please allow an additional 3–5 working days for your card provider to process the refund. Processing times vary between financial institutions and are outside of Berkshire Jags' control.

Please allow up to 10 working days before contacting us regarding a refund that has not yet appeared in your account.

Faulty Items

If you believe an item you have received is faulty, please contact us before returning the item.

You can contact our Customer Services team by:
Email: sales@berkshirejagcomponents.com
Telephone: +44 (0)118 978 7896

Our team will discuss the issue with you to determine whether the fault may relate to the supplied part and advise on the next steps.

A completed Returns Form must accompany all faulty item returns.

Once the item has been received, it will be inspected by our technical team.

If a manufacturing or visual fault is confirmed, we will either supply a replacement part or issue a refund, as appropriate.
Where further investigation is required, the item may be returned to the manufacturer for testing before a decision can be made.

No replacement, refund, or credit will be issued until the item has been returned, inspected, and the fault has been confirmed.

Returning Your Goods

When returning any item, please ensure that you include:

Your full name
Your order number
A completed returns form (where applicable)

This information allows us to identify your return and process it as quickly as possible. Your order number can be found on your order confirmation email.